Terms of Service 服務條款

1. Scope and definitions1. 範圍與定義

These Terms of Service ("Terms") apply to all professional services provided by Techlution LLC ("Techlution", "we", "us") to a client ("you", "Client"). "Deliverables" means the software, models, documentation, reports, designs and other materials we produce for you. "Statement of Work" or "SOW" means a written document describing a specific engagement, signed by both parties. Use of our website is governed separately by our Terms of Use. 本服務條款（下稱「本條款」）適用於 Techlution LLC（下稱「Techlution」、「我們」）向客戶（下稱「你」、「客戶」）提供的所有專業服務。「交付成果」指我們為你製作的軟件、模型、文件、報告、設計及其他材料。「工作說明書」或「SOW」指由雙方簽署、描述特定專案的書面文件。使用我們網站的行為另行受 使用條款 規管。

A contract between us is formed when you accept a written proposal from us or when both parties sign a Statement of Work. These Terms are incorporated into every such contract unless expressly varied in writing. 當你接受我們的書面報價，或雙方簽署工作說明書時，我們之間的合約即告成立。除另有書面明確更改外，本條款均納入每份該等合約之中。

2. Proposals, statements of work and precedence2. 報價、工作說明書與優先次序

• Each SOW describes the scope, deliverables, timeline, assumptions, dependencies and fees for that engagement.每份工作說明書會載明該專案的範圍、交付成果、時間表、假設、相依條件及費用。
• Work outside the agreed scope is "Change Work". We will provide an estimate before doing it, and it will be charged in accordance with clause 3.超出協定範圍的工作屬「變更工作」。我們會在開始前提供估算，並按第 3 條收費。
• If a conflict arises between documents, the order of precedence is: (1) the signed SOW, (2) these Terms, (3) our written proposal, (4) any other material.如文件之間出現衝突，優先次序為：（一）已簽署的工作說明書；（二）本條款；（三）我們的書面報價；（四）其他任何材料。
• Estimates of effort, cost and timeline provided before a SOW is signed are indicative and not binding.在工作說明書簽署前提供的工作量、成本及時間估算，均屬指示性而非具約束力。

3. Fees, invoicing and payment3. 費用、發票與付款

• Fees are stated in the relevant SOW, exclusive of taxes, duties and third-party costs (for example cloud compute, licences, hardware or travel), which are recharged at cost unless agreed otherwise.費用以相關工作說明書所載為準，不包含稅項、關稅及第三方成本（例如雲端運算、授權、硬件或差旅），除另有協議外該等成本按實報實銷處理。
• Unless stated otherwise in the SOW, invoices are payable within fourteen (14) days of the invoice date, in US dollars, without set-off.除工作說明書另有註明外，發票須於發票日期起十四（14）日內以美元支付，且不得抵銷。
• We may charge interest on overdue amounts at 1.5% per month, or the maximum permitted by law if lower.我們可就逾期款項按每月 1.5% 收取利息，如法律允許的上限較低則按該上限計算。
• We may pause work, withhold deliverables or suspend access to systems where undisputed invoices remain unpaid after a written reminder.如經書面提醒後仍有無爭議的發票未付款，我們可暫停工作、保留交付成果，或暫停系統使用權限。
• Fees for completed milestones are non-refundable once the milestone has been accepted or deemed accepted under clause 4.已完成並經你接受（或按第 4 條視為接受）的階段費用，將不獲退還。

4. Client responsibilities4. 客戶責任

Timely delivery depends on you. You agree to:準時交付取決於你的配合。你同意：

• provide accurate information, access, systems, sample data and a single point of contact with authority to make decisions;提供準確資訊、存取權限、系統、樣本數據，以及一名有決策權的單一聯絡人；
• respond to questions and review deliverables within five (5) business days unless agreed otherwise, after which deliverables are deemed accepted;除另有協議外，於五（5）個工作日內回覆問題及審閱交付成果，逾期則視為接受；
• ensure that any data, content or third-party material you provide may lawfully be used for the project and does not infringe anyone's rights;確保你提供的任何數據、內容或第三方材料可合法用於該專案，且不侵犯任何人的權利；
• obtain any consents, ethics approvals, worker notifications or regulatory permissions required for the project, including where sensors, cameras or personal data are involved.取得專案所需的任何同意、倫理審批、員工通知或法規許可，包括涉及感測器、鏡頭或個人資料的情況。

Delays caused by the above may result in revised timelines and additional charges for rescheduling.因上述原因造成的延誤，可能導致時間表調整及重新安排所需的額外費用。

5. Intellectual property5. 知識產權

• On full payment of all fees, Techlution assigns to you all rights in the bespoke Deliverables created specifically for you under a SOW.在全額支付所有費用後，Techlution 會將按工作說明書專為你製作的交付成果之所有權利轉讓給你。
• Techlution retains ownership of its pre-existing materials, internal tools, libraries, generic components and know-how ("Background IP"). Where Background IP is embedded in a Deliverable, you receive a perpetual, worldwide, non-exclusive licence to use it as part of that Deliverable.Techlution 保留其既有材料、內部工具、程式庫、通用元件及專門技術的所有權（「背景知識產權」）。如背景知識產權已嵌入交付成果之中，你將獲得永久、全球性、非專屬授權，可作為該交付成果的一部分使用。
• Third-party and open-source components remain governed by their own licences, which we will disclose in writing. Compliance with those licences is your responsibility once the Deliverable is handed over.第三方及開源元件的使用仍受其自身授權條款規管，我們會以書面披露。交付成果移交後，遵守該等授權條款屬你的責任。
• Unless you object in writing, we may describe the engagement in general terms (without your confidential information) for portfolio and reference purposes.除你以書面反對外，我們可以概括方式（不含你的機密資料）描述該專案，用於作品集及參考用途。

6. Artificial intelligence specific terms6. 人工智能特定條款

You acknowledge and agree that systems involving artificial intelligence, machine learning or robotics are probabilistic in nature: 你確認並同意，涉及人工智能、機器學習或機械人的系統本質上具機率性：

• outputs may be incomplete, inaccurate or unexpected, and results are not guaranteed to meet any particular accuracy, reliability or safety threshold unless expressly agreed in writing in the SOW;輸出可能不完整、不準確或出乎預期；除工作說明書中明確書面協定外，我們不保證結果達到任何特定準確度、可靠性或安全水平；
• model behaviour can change when data, prompts, dependencies or infrastructure change, including provider-side updates to third-party models;當數據、提示、相依套件或基礎設施改變時，模型行為可能隨之改變，包括第三方模型供應商端的更新；
• AI output must not be relied upon as a substitute for professional judgement in medical, legal, financial, safety-critical or regulated contexts, and any such use requires your own independent review and validation;在醫療、法律、金融、安全關鍵或受監管的場景中，人工智能輸出不得作為專業判斷的替代；該等用途須由你自行獨立審閱及驗證；
• you are responsible for maintaining human oversight appropriate to the risk of the deployment, and for complying with any AI-specific laws or regulations that apply to your use;你有責任就部署的風險維持適當的人手監督，並遵守適用於你使用場景的任何人工智能相關法律或法規；
• evaluation metrics are measured against the data and conditions available at the time of testing, and performance in production may differ.評估指標是按測試時可得的數據及條件量度，正式環境的表現可能有所不同。

7. Confidentiality7. 保密

Each party will keep the other's confidential information secret, use it only to perform the engagement, and disclose it only to personnel or subcontractors who need it and are bound by equivalent obligations. These obligations do not apply to information that is public, already known, independently developed, or required to be disclosed by law (in which case reasonable notice will be given where lawful). Confidentiality obligations survive termination for three (3) years, and indefinitely for trade secrets. 雙方須對另一方的機密資料保密，僅為履行該專案而使用，並僅向有需要知悉且受同等義務約束的人員或分包商披露。上述義務不適用於已公開、已知悉、獨立開發，或法律要求披露的資料（如法律允許，我們會給予合理通知）。保密義務於終止後持續三（3）年；就商業秘密則無限期持續。

8. Data protection and security8. 資料保護與安全

Where we process personal data on your behalf, we act as a processor or service provider and you act as controller. We will process that data only on your documented instructions, apply appropriate technical and organisational measures, and assist you with data subject requests and impact assessments. Any cross-border transfer is handled under an appropriate transfer mechanism. Our handling of personal data collected through this website is described in our Privacy Policy. 當我們代你處理個人資料時，我們屬處理者或服務提供者，你屬控制者。我們只會按你的書面指示處理該等資料，採取適當的技術及組織措施，並協助你回應資料當事人要求及進行影響評估。任何跨境轉移均會採用適當的轉移機制。我們處理透過本網站收集的個人資料之方式，載於我們的 私隱政策。

You are responsible for the lawfulness of the data you supply and for having a valid legal basis to share it with us. Unless the SOW says otherwise, we delete or return project data within ninety (90) days of the end of the engagement, subject to backup cycles and legal retention duties. 你有責任確保所提供資料的合法性，並具備與我們共享資料的有效法律依據。除工作說明書另有規定外，我們會在專案結束後九十（90）日內刪除或交還專案資料，惟須配合備份週期及法律保存義務。

9. Warranties and disclaimers9. 保證與免責聲明

We will perform the services with reasonable skill and care, using suitably qualified personnel and generally accepted industry practices. Except as expressly stated in these Terms or a SOW, all other warranties — express or implied, including fitness for a particular purpose, merchantability, non-infringement, and uninterrupted or error-free operation — are excluded to the fullest extent permitted by law. We do not warrant any particular commercial outcome, investment result, cost saving or market performance. 我們將以合理技能及謹慎，並由具適當資歷的人員按業界普遍接受的做法提供服務。除本條款或工作說明書明確載明者外，在法律允許的最大範圍內，我們排除所有其他明示或隱含保證，包括特定用途適用性、可商售性、不侵權，以及不中斷或無錯誤運作的保證。我們不保證任何特定的商業成果、投資結果、成本節省或市場表現。

10. Limitation of liability10. 責任限制

• Neither party is liable for indirect, incidental, special, consequential or punitive damages, or for loss of profit, revenue, data, goodwill or business opportunity, however caused.任何一方均不就間接、附帶、特殊、後果性或懲罰性損害，或利潤、收入、數據、商譽或商業機會的損失承擔責任，不論其成因。
• Our total aggregate liability arising out of or in connection with an engagement is limited to the total fees paid by you to us under the relevant SOW in the twelve (12) months preceding the claim.我們就某項專案所產生或與之相關的總責任上限，為你在提出申索前十二（12）個月內就相關工作說明書向我們支付的費用總額。
• Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, wilful misconduct, or any other liability that cannot lawfully be limited.本條款不排除因疏忽導致的人身傷亡、欺詐、故意不當行為，或任何在法律上不能限制的其他責任。

11. Term, suspension and termination11. 期限、暫停與終止

• Each SOW continues until the deliverables are accepted or it is terminated in accordance with this clause.每份工作說明書持續至交付成果被接受，或按本條終止為止。
• Either party may terminate for convenience with fourteen (14) days' written notice, in which case you pay for all work performed and non-cancellable commitments up to the termination date.任何一方均可給予十四（14）日書面通知以方便為由終止，於此情況下你須支付至終止日期為止已完成的工作及不可取消的承諾費用。
• Either party may terminate immediately if the other commits a material breach that is not remedied within fourteen (14) days of written notice, or becomes insolvent.如任何一方嚴重違約且於書面通知後十四（14）日內未予補救，或出現無力償債情況，另一方可即時終止。
• On termination we will provide the work completed to date; clauses concerning payment, intellectual property, confidentiality, liability and governing law survive.終止時，我們會提供迄今已完成的工作；關於付款、知識產權、保密、責任及適用法律的條款將繼續有效。

12. Independent contractor12. 獨立承包商

Techlution is an independent contractor. Nothing in these Terms creates a partnership, joint venture, agency or employment relationship. We may engage subcontractors, and we remain responsible for their work and their compliance with these Terms. Techlution 為獨立承包商。本條款不構成合夥、合資、代理或僱傭關係。我們可聘用分包商，並仍須為其工作及遵守本條款的情況負責。

13. Changes, law and contact13. 變更、適用法律與聯絡

We may update these Terms from time to time; changes apply to engagements entered into after the update, unless a SOW states otherwise. These Terms are governed by the laws of the State of [STATE OF INCORPORATION], United States, and the courts of [COUNTY / DISTRICT], [STATE OF INCORPORATION] have exclusive jurisdiction, subject to either party's right to seek urgent injunctive relief elsewhere. Notices must be in writing to hello@techlution.us or to the contact address stated in the SOW. If any provision is found unenforceable, the rest remains in force. 我們可能不時更新本條款；除工作說明書另有規定外，更新適用於更新日期之後訂立的專案。本條款受美國 [註冊州份] 法律管轄，並以 [州份／縣] 法院具專屬司法管轄權，惟任何一方保留在其他地方尋求緊急禁制令救濟的權利。通知須以書面送達 hello@techlution.us 或工作說明書所載的聯絡地址。如任何條文被認定為不可執行，其餘條文仍然有效。